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Frequently Asked Questions
What is The Chocolate World?
The Chocolate World is a curated chocolate online based in Richmond, BC, bringing together premium chocolates from around the world. We carefully select brands and collections so you can “Taste the world in every bite” through our gift boxes, hampers, and specialty bars.
Do you have a physical store?
We are currently an online boutique and offer local delivery and shipping. Our first physical retail store is planned for next year in Richmond, BC. Updates will be shared on our website and social media.
Orders & Shipping
Where do you ship?
We currently ship within British Columbia, Canada. Some remote areas may have longer delivery times or additional shipping charges. If you’re unsure, contact us and we’ll confirm before you order.
How much does shipping cost?
Shipping rates are calculated at checkout based on your delivery address and order size.
We currently offer:
- Free local delivery within Richmond on orders over CA$75.
- A standard delivery fee of CA$6 (Richmond) for smaller local orders.
- Courier shipping (e.g. British Columbia-wide) calculated at checkout.
How long will my order take to arrive?
Processing time is typically [1–2 business days].
Estimated delivery times:
Local Richmond delivery: [1–2 business days] after dispatch
Within BC: [2–5 business days]
Delivery times may be longer during holidays or extreme weather.
Do you offer local delivery or pickup?
Yes, we offer local delivery in Richmond. Free delivery is available on orders over CA$75.
No pickups available currently.
How do you pack chocolates, especially in warm weather?
We take temperature-sensitive products seriously. Orders are packed securely to protect the chocolates from damage during transit. During warmer months, we may use insulated packaging and/or ice packs for certain orders or recommend faster shipping options at checkout to reduce transit time.
Products & Ingredients
Where do your chocolates come from?
We work with selected premium brands and artisans from Canada and around the world, including regions such as Switzerland, France, Italy, the USA, Japan, and the Middle East. Our goal is to bring you a “world tour” of chocolates in one place.
Are your chocolates nut-free, gluten-free, or vegan?
Some of our chocolates may be nut-free, gluten-free, or vegan, but not all. Each product listing includes ingredient and allergen information provided by the manufacturer.
If you have allergies or dietary restrictions, please read the product details carefully and contact us before ordering so we can help guide you.
Do you offer sugar-free or alcohol-free chocolates?
Some of our chocolates may be sugar-free and all are alcohol-free options. You’ll be able to filter or search for these on our website.
If you’re unsure about a specific product, send us the product name and we’ll confirm the details for you.
What is the shelf life of your chocolates?
Shelf life varies by brand and product. In general, most chocolates have a best-before date printed on the packaging by the manufacturer.
We only sell products that are within their best-before periods and recommend consuming them before that date for best taste and texture.
How should I store the chocolates?
For best results, store chocolates in a cool, dry place, away from direct sunlight and strong odours.
- Ideal temperature: 15–20°C
- Avoid storing chocolates in the fridge unless necessary, as sudden temperature changes can cause “bloom” (a white film on the surface).
If your home is very warm, you may store them briefly in an airtight container in the fridge and allow them to come back to room temperature before serving.
Gifting & Custom Orders
Can I add a personalized message to my order?
Yes. You can add a personalized gift message at checkout. We will print or handwrite it on a small card and include it inside the box.
Do you offer gift boxes and hampers?
Yes, gift boxes and hampers are at the heart of what we do. We offer:
- Curated gift boxes with ready-made themes
- Build-your-own boxes where you select the chocolates
- Seasonal or limited-edition collections
Details and options will be available on our website product pages.
Do you offer corporate or bulk gifting?
Yes, we can help with corporate gifts, client appreciation, staff gifting, events, and bulk orders.
For corporate or large orders, please contact us through the form on our Contact page or email us at [thechocolateworldbc@gmail.com] with your requirements, budget, and timeline.
Can you customize boxes for special occasions (weddings, birthdays, Diwali, Christmas, etc.)?
We are happy to discuss custom themes, quantities, and presentation for special occasions. Depending on the size of the order and the notice period, we can help design something tailored to your event.
Returns, Refunds & Order Issues
What is your return or refund policy?
Because chocolates are a food product, we generally cannot accept returns for change of mind.
However, if there is an issue with your order (wrong items received, damaged, or spoiled on arrival), please contact us within [24–48 hours] of delivery with your order number and photos, and we will review the situation. Where appropriate, we may offer a replacement, store credit, or refund.
What if my chocolates arrive damaged or melted?
We do our best to package all orders securely and to reduce heat exposure, especially in warmer months.
If your order arrives damaged, melted, or in poor condition, please:
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Take clear photos of the products and packaging
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Contact us within [24–48 hours] with your order number and photos
We will investigate and work with you on a fair resolution, which may include a replacement or store credit, depending on the situation.
Account & Contact
Do I need an account to place an order?
You can usually check out as a guest, but we recommend creating an account so you can:
- View past orders
- Save your details for faster checkout
- Track orders and receive offers
How can I contact you?
You can reach us through:
- The Contact Us form on our website
- Email: thechocolateworldbc@gmail.com
We aim to respond to all enquiries within 1 business day.